Last updated: 18 September 2026

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit aileoralcare.com, submit an inquiry, or otherwise communicate with us in the course of a business relationship. AileCare is a business-to-business oral care manufacturing brand; this website is intended for companies and trade professionals, not for consumers.

1. Who We Are

AileCare is operated by Shenzhen Aipinle Technology Co., Ltd., Shajing, Bao’an District, Shenzhen, Guangdong, China. We are the controller responsible for the personal information described in this Policy. You can contact us at dawn@aileoralcare.com.

2. Information We Collect

We collect the following categories of information:

• Information you provide. When you complete an inquiry form, request a quotation, download a document, or email us, we collect your name, company name, business email address, telephone or messaging contact, country, job role, and the content of your message, including any product requirements, specifications, artwork or documents you send us.
• Business relationship records. If we proceed to a project, we process the information needed to quote, sample, produce, ship and invoice, including shipping addresses, contact persons, order history and correspondence.
• Technical information. When you visit the website, our servers and service providers automatically record your IP address, browser type and version, device type, operating system, referring page, the pages you view, and the date and time of your visit.
• Cookie data. See section 5.

We do not intentionally collect special categories of personal data, and we ask that you do not send such information to us.

3. How We Use Your Information

• To respond to your inquiry and prepare quotations, specifications and samples.
• To perform a contract with you or your company, including production, quality control, export documentation, shipping and after-sales support.
• To communicate with you about your project, including updates, revisions and follow-up.
• To send business information about our products and capabilities, where permitted by law. You may opt out at any time.
• To operate, secure and improve the website, and to prevent fraud and abuse.
• To comply with legal, tax, customs and export control obligations.

4. Legal Bases (EEA and UK Visitors)

Where the GDPR or UK GDPR applies, we rely on the following legal bases: performance of a contract or steps taken at your request prior to entering into a contract; our legitimate interests in operating and promoting a business-to-business manufacturing service, in securing our website, and in maintaining records of our commercial relationships; compliance with legal obligations; and your consent, where consent is required, such as for non-essential cookies or marketing communications. Where we rely on consent, you may withdraw it at any time without affecting processing carried out before withdrawal.

5. Cookies and Similar Technologies

We use strictly necessary cookies that are required for the website to function, and we may use analytics cookies that help us understand how visitors use the site so that we can improve it. Analytics cookies are only set where we have obtained consent, if consent is required in your jurisdiction. You can delete or block cookies through your browser settings; if you block strictly necessary cookies, parts of the website may not work correctly.

6. How We Share Information

We do not sell personal information. We disclose it only as follows:

• Manufacturing and supply partners, where this is necessary to quote, produce, test or certify the products you have asked about.
• Logistics, freight forwarding and customs providers, where this is necessary to ship goods or complete export documentation.
• Service providers that operate our website hosting, email, file storage and analytics on our behalf, under contractual confidentiality obligations.
• Banks and payment processors, where a transaction takes place.
• Professional advisers and authorities, where required by law or to establish, exercise or defend legal claims.

7. International Transfers

We are based in China and our operations, including the handling of inquiries and project records, take place in China. Our service providers may process data in other countries. If you are located in the EEA or the UK, this means your personal information may be transferred outside your country to a jurisdiction that has not received an adequacy decision. Where such a transfer takes place, we take steps to ensure an appropriate level of protection, including using contractual safeguards with our service providers and limiting the data transferred to what is necessary for the purpose. You may contact us for further information on the safeguards we apply.

8. Data Retention

We keep inquiry records for as long as needed to respond and to maintain the commercial relationship. Where an inquiry does not lead to a project, we generally delete or anonymise the record within three years of the last contact. Where a contract is concluded, we retain transaction, tax, customs and product compliance records for the period required by applicable law, and we retain quality and safety records for as long as needed to support the products supplied.

9. Your Rights

Depending on where you are located, you may have the right to request access to the personal information we hold about you, to request correction of inaccurate information, to request deletion, to object to or request restriction of certain processing, to request a copy of your information in a portable format, and to withdraw consent. You also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, email dawn@aileoralcare.com. We will respond within the period required by applicable law. We may ask for information to verify your identity before acting on a request.

10. Security

We use technical and organisational measures appropriate to the size of our business to protect personal information against loss, misuse and unauthorised access, including encrypted transmission of our website, access controls on our email and file storage, and confidentiality obligations for staff and partners. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Confidential Project Information

Inquiries often include commercially sensitive material such as specifications, artwork, brand names and target markets. We treat this material as confidential and use it only to evaluate and carry out your project. We share it with manufacturing partners only to the extent needed for that purpose. If you require a signed non-disclosure agreement before sending information, contact us and we will arrange one.

12. Third-Party Links

This website may link to third-party sites, such as certification bodies or trade platforms. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

13. Children

This website is directed to businesses and trade professionals. It is not intended for children, and we do not knowingly collect personal information from anyone under 16.

14. Changes to This Policy

We may update this Policy from time to time. The date at the top of this page shows when it was last revised. Where changes are significant, we will take reasonable steps to notify you.

15. Contact

Shenzhen Aipinle Technology Co., Ltd.
Shajing, Bao’an District, Shenzhen, Guangdong, China
Email: dawn@aileoralcare.com